7 Dilemmas: Reception vs Guest experience manager

  • 20/02/2019
  • 14:00 - 14:40
  • Sala 1 (2019)
  • Premium VIP Pass (2019)
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In this session, the international expert Carl Rhode, with an extensive experience advising companies around the world to innovate credibly based on a trend research, will analyze the differences, potentials, advantages and disadvantages of two key aspects of the Hotel’s relationship with the Client: Reception & Guest Experience Manager.