19-21 FEBRERO 2024

7 Dilemmas: Reception vs Guest experience manager

  • 20/02/2019
  • 14:00 - 14:40
  • Comparte esta sesión:

In this session, the international expert Carl Rhode, with an extensive experience advising companies around the world to innovate credibly based on a trend research, will analyze the differences, potentials, advantages and disadvantages of two key aspects of the Hotel’s relationship with the Client: Reception & Guest Experience Manager.