The objective of the OPERATIONAL MODEL talk is to link it to 3 topics: – Operational model. As the logistics model could be changing or modifying, also the business model.- Transformation (of spaces, moments of consumption, etc.). Opening of new moments of consumption or consumption in other spaces.- Working methods. What metrics are used, will be used, and what technology will be needed to monitor all changes. These 3 topics lead to a love triangle: Teams, Metrics and Technology.