Volver a Blog Blanca Zayas: How to manage the opinions and online interactions of my restaurant? The key is empathy enero 31, 2019 Online reputation is one of the most disquieting issues for hoteliers today. Learn how to manage online opinions – positive and those that are not so – and interact with clients in the digital field, which is essential to maintain a good online reputation and a good relationship with the client. And for that, empathy plays a key role.