Leopoldo Vicuña

Hospitality Manager and specialist in Brand, Marketing, and Customer Experience Management (CEM), with extensive experience in the strategic management of premium services and high-demand environments. I have led customer-centric organizational transformation processes, integrating operations, brand, and experience to drive sustainable value, operational efficiency, and customer loyalty. My career combines strategic vision, data-driven decision-making, and leadership of multidisciplinary teams, focused on elevating service standards within experiential environments.