Robots that Contribute, Scale, and Inspire: A New Paradigm

Professional service robots, particularly solutions for the hospitality sector, are experiencing sustained global growth. This phenomenon positions robotics as a central driver of both operational innovation and customer experience in the service industry.

Robotics in foodservice and hospitality has reached a stage of maturity where deployments are multiplying, robots are integrated into advanced technological ecosystems, and performance standards are consolidating. Foodservice Robotics Pioneers offers a clear and actionable vision for executives and professionals seeking the keys to successful implementation.

This edition proposes a cross-cutting exploration of this disruptive moment, structured around three key areas:

• From Promise to Deployment: Real cases where pilot projects evolve into stable operations. The session analyzes the critical success factors behind these transformations.

• Physical AI as a New Paradigm: The combination of robotics and artificial intelligence defines a new concept: “physical AI”. In service environments, this convergence creates new work architectures and redefines operations.

• Integration and Continuity Across Formats: From back-of-house to the frontline, the key is to integrate robots and AI into operations as an essential part of the technological ecosystem and existing operational standards.

During the session, international and local experts will illustrate these pillars with real cases, lessons learned, and strategic insights. The goal is to turn curiosity into action, providing clarity, experience, and vision to lead the new era of robotics in hospitality and foodservice.