16 -18 February 2026 | IFEMA - Madrid

Membership Mindset: The New Loyalty Paradigm

Mon 16 Feb | 11:00 - 11:20

In the new era of tourism, loyalty is no longer measured in points, but in belonging. ‘Membership Mindset’ proposes understanding loyalty through emotion and shared identity: travelers seek not only experiences, but also communities aligned with their tastes and preferences. Private clubs embody this new paradigm where exclusivity arises from authentic connection and shared values.

Speaker
Fernando Albarrán

Fernando Albarrán

Marketing Director Iberia

Starbucks