Back to agenda Membership Mindset: The New Loyalty Paradigm Mon 16 Feb | 11:00 - 11:20 Digital Theatre Business Pass In the new era of tourism, loyalty is no longer measured in points, but in belonging. ‘Membership Mindset’ proposes understanding loyalty through emotion and shared identity: travelers seek not only experiences, but also communities aligned with their tastes and preferences. Private clubs embody this new paradigm where exclusivity arises from authentic connection and shared values. Speaker Fernando Albarrán Marketing Director Iberia Starbucks