Back to agenda How to keep surprising customers in a saturated market Mon 16 Feb | 11:20 - 11:55 Auditorium Business & Concepts Business Pass Speakers Pau Clavell B2B & Operations Director Nespresso España Victoria Sevilla Chef & Owner Arrels Restaurant 1* Michelín Juan Carlos Sanjuan Founder & President Casual Hoteles Hugo Muñoz Chef & Entrepreneur Ugo Chan 1* Michelín Moderators Noe Nieto Founder El Lujo Es Tu Cliente