Back to agenda Industry reputation and destination experience Tue 17 Feb | 18:00 - 18:30 Main Auditorium CaixaBank Premium VIP Pass Corporate Social Responsibility as a core element of the tourism experience: the pursuit of authenticity, connection, and commitment to the local community. – Strengthening the sector’s reputation based on the links between tourism and the local population that have a positive and sustainable impact on the destination. – Hotels and their role as part of the urban and cultural ecosystem: from service to memories, storytelling, and co-creation with guests through authenticity. Speakers María José Aguiló FEHM, Federación Empresarial Hotelera de Mallorca. Mar de Miguel Executive Vice President AEHM Moderators Óscar Perelli Exceltur