Volver a Agenda Customer Experience, challenges and opportunities in the Leisure Sector Auditorium 3 Wed 08 Mar | 10:45 - 11:30 Premium VIP Pass What are the new challenges and opportunities to improve customer loyalty, increase revenue, attract new customers through reputation, and differentiate from the competition through innovation? Ponentes Moderadores Elena Muñoz del Valle Digital Brand Manager Only You Hotels Rafael González Partner Director Vivential Value Miguel Chilleron Design Director Livit Jose Antonio Pérez CEO and Owner CoverManager Toni Mascaró CEO eMascaró