The Great Resignation is having a substantial impact on hotels around the world. When unemployment rates rose to historic highs last year, no one imagined that recruiting and retaining talent would be a major issue going forward. However, many hotel executives are saying that talent is their number one challenge as demand starts to return.
Many industry analysts say that, during covid layoffs, hotel workers started reflecting on lifestyle and compensation issues and have opted for other sectors, other jobs (or no job). Michael Nowlis has been talking to international hotel executives and believe that much of the problem is a result of poor or insufficient leadership. It didn’t need to be this way and he will explain practical actions that managers can take to improve the situation.